Sorry to see your issue. But I believe there must be some kind of misunderstanding. Our record shows in the past 8 years among a total of dozens of thousands applications, there is NO single passport lost, NO single case causing delay in travel plan. Comparing to other agencies, even if US government for passport for example, our accountability is an miracle, amazingly excellent record. Welcome you to call us back with your service ID, we can investigate what's happened.
We do have short of manpower issue, especially during peak seasons. We are continuing improvement efforts, including improving our web function, and email responses, which is very relieable and timely.
- Zheng, Lianggen, owner of the business